Do You Have A Delivery Minimum?
Yes, $40 one-way or $78 round-trip.
What Is Your Cancellation Policy?
Delivery and pickup orders that have been paid for in the form of a deposit or been fully paid for are not refundable upon cancellation. Store credit will be granted which can be used at any point in the future.
When Is Latest I can Make Changes To Order?
To ensure the best possible service to our customers, all modifications to delivery times, locations and equipment rentals must be processed no later than 12 PM two business days before scheduled delivery date.
How Do I View Product Pricing?
We have the vast majority of our product pricing listed in our online catalog.
When Should I Place An Order?
Equipment rentals are allocated based on the principle of "first come, first served". It is advisable to secure your rental as soon as possible to ensure availability, especially during busy seasons when demand is high. We are a rapidly expanding rental company and often book up quickly.
To reserve your equipment, a non-refundable deposit of 50% must be made along with the completion of the rental agreement. If you're unsure of all the details, you can still confirm and reserve your rental, with the option to make adjustments later. Modifications can be made up to three business days before the scheduled delivery date.
Can I Pick Up Rental Order At Your Warehouse?
Yes
What Are Your Primary Service Areas?
We serve the BC Lower Mainland. From West Vancouver to Langley.
What Are Delivery Hours?
Our standard delivery and collection window is between 8:00 AM and 6:00 PM from Monday to Friday. For deliveries or collections outside of these hours, including weekends, a surcharge may apply. If you need to have your equipment delivered or collected within a specific time frame, an additional fee for "timed delivery" may apply.
Permits?
Clients must ensure to review their local regulations and obtain the necessary permits if required for event.
What Is The Delivery Fee?
We deliver at $1.95 / KM with a minimum charge of $40 one-way or $78 round-trip from our Port Coquitlam location. See more info here.
Do You Setup Equipment?
We set up and take down all bars, dance floors, stages and lighting. Other items such as tables, chairs, linens, flatware and glassware are setup by the customer or caterer. If you need the aforementioned items setup, we will set them up if scheduled before delivery and for a setup fee.
What Should I Do Once Event Is Over?
For equipment pickup, all tables and chairs must be folded, placed in bags, stacked and ready to go. Flatware and dishware should be scraped clean and returned to their original containers. Glassware should be returned to their racks. Linens must be shaken to remove any moisture to prevent mold and staining. All other equipment should be gathered and placed in a convenient location for pickup.
Am I Responsible For Damaged Or Missing Equipment?
Customer is responsible for damaged or missing equipment and a repair/ replacement cost will be assessed.
Closed For Holidays?
We are closed on the following holidays: Easter, Labour Day, Thanksgiving, Christmas, and New Year's Day. However, delivery teams are available for holiday deliveries for an additional fee.
When Is Payment Due?
We require a non refundable 25% deposit to secure your order. The remaining balance is due 3 business days prior to scheduled delivery date.
My Business Is Tax Exempt. Do you Reflect This On My Order?
Yes, once we receive your tax exempt certificate the accounting team with remove tax.
What Is Standard Rental Period?
The typical rental period for our equipment is 24 to 48 hours, depending on the delivery date and time.